Privacy Policy

Effective Date: November 12, 2025

1. Introduction

RoadHub ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App").

2. Information We Collect

We may collect information about you in a variety of ways:

2.1 Information You Provide

• Account registration information (name, email, phone number)
• Profile data and preferences
• Location data when you grant permission
• Device information for Firebase authentication

2.2 Automatically Collected Information

• Device identifiers and model information
• Operating system version
• App usage analytics and product telemetry
• Crash reports and technical diagnostics
• Firebase authentication logs
• Approximate or precise geolocation (only with your permission)

2.3 Product Telemetry and Geolocation Details

To improve routing quality, stability, and user experience, we process technical telemetry events (screen usage, feature interactions, latency metrics, error traces) and geolocation data when location access is enabled. Location access can be disabled at any time in your device settings.

• Telemetry is used for performance tuning and feature quality control
• Geolocation is used for map, route, and nearby point functionality
• Diagnostics are used to detect issues and reduce app crashes

3. How We Use Your Information

Your information is used to:

• Provide, maintain, and improve the App
• Authenticate and authorize your access
• Send technical notices and support messages
• Respond to your inquiries
• Analyze app usage and performance
• Improve maps, routing relevance, and in-app recommendations
• Train product decisions based on anonymous usage trends
• Detect and prevent fraudulent activity
• Comply with legal obligations

4. Information Sharing

• Service providers (Firebase, Google Cloud)
• Legal authorities if required by law
• Other parties with your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request data deletion subject to legal obligations.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

8. Age Guidance and Child Safety

RoadHub is designed for general audience usage and is suitable for users aged 6+ under parent or guardian supervision. Core road and navigation features are primarily intended for adult drivers.

We do not knowingly target, profile, or market to children. If we learn that personal data of a child has been collected in violation of applicable law, we will remove such data without undue delay.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new Privacy Policy on this page.

10. Contact Us

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Last Updated: November 12, 2025