Privacy Policy

Effective Date: April 17, 2026

1. Introduction

RoadHub ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App").

2. Information We Collect

We may collect information about you in a variety of ways:

2.1 Information You Provide

• Account registration information (name, email, phone number)
• Profile data and preferences
• Location data when you grant permission
• Device information for Firebase authentication

2.2 Automatically Collected Information

• Device identifiers and model information
• Operating system version
• App usage analytics and product telemetry
• Crash reports and technical diagnostics
• Firebase authentication logs
• Approximate or precise geolocation (only with your permission)

2.3 Product Telemetry and Geolocation Details

To improve routing quality, stability, and user experience, we process technical telemetry events (screen usage, feature interactions, latency metrics, error traces) and geolocation data when location access is enabled. Location access can be disabled at any time in your device settings.

• Telemetry is used for performance tuning and feature quality control
• Geolocation is used for map, route, and nearby point functionality
• Diagnostics are used to detect issues and reduce app crashes

2.4 Optional VPN connection ("Gvard GreenLine")

The App includes an optional VPN feature branded as Gvard GreenLine, implemented on top of Android's system VpnService with an embedded Xray/VLESS core (v2rayNG-style). The VPN is used by professional drivers to reach dispatcher, fleet, and partner endpoints that may not be reachable from certain mobile networks or countries along the route.

• The tunnel is started only by an explicit user action (tapping "Connect" on the VPN screen and confirming Android's system VPN consent dialog).
• Connection profiles (server address, user ID, routing rules) are supplied by the user or the user's organization. We do not distribute shared credentials.
• While connected, a persistent notification is shown. The user can disconnect at any time from the notification or from the VPN screen.
• We do not operate a commercial VPN service, do not keep traffic logs of the user's browsing activity, and do not inspect the content of tunneled traffic on our side. Any logging is performed by the destination server chosen by the user or the user's organization.
• The VPN does not start automatically on boot and is stopped on sign-out or on manual disconnect.

2.5 Foreground services

The App uses foreground services (with a persistent notification) to keep safety-critical tasks running while the screen is off:

• Location (Radar): processes GPS updates to warn about speed cameras and radar points along the driver's route. Location is processed on-device for alerting. Started only after the driver enables the Radar feature.
• Media playback (Radio): streams online radio and audio content via Android Media3 with standard media-session controls in the notification.
• Special use (VPN): manages the Android VpnService TUN interface while the optional Gvard GreenLine tunnel is active, as described in section 2.4.

Each foreground service is tied to an explicit user action inside the App and can be stopped from its notification or from the corresponding screen.

2.6 Driver compliance data (EU 561/2006 and similar)

For professional drivers the App offers on-device tools to track work-time and rest-period compliance (daily / weekly driving time, breaks, weekly rest). This data is stored locally in the app's private database and is not transmitted to our servers unless the driver explicitly enables cloud sync of their profile.

3. How We Use Your Information

Your information is used to:

• Provide, maintain, and improve the App
• Authenticate and authorize your access
• Send technical notices and support messages
• Respond to your inquiries
• Analyze app usage and performance
• Improve maps, routing relevance, and in-app recommendations
• Train product decisions based on anonymous usage trends
• Detect and prevent fraudulent activity
• Comply with legal obligations

4. Information Sharing

• Service providers (Firebase, Google Cloud)
• Legal authorities if required by law
• Other parties with your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request data deletion subject to legal obligations.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

8. Age Guidance and Child Safety

RoadHub is designed for general audience usage and is suitable for users aged 6+ under parent or guardian supervision. Core road and navigation features are primarily intended for adult drivers.

We do not knowingly target, profile, or market to children. If we learn that personal data of a child has been collected in violation of applicable law, we will remove such data without undue delay.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new Privacy Policy on this page.

10. Contact Us

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Last Updated: April 17, 2026