Privacy Policy
Effective Date: November 12, 2025
1. Introduction
RoadHub ("we," "us," "our," or "Company") is committed to protecting your
privacy. This Privacy Policy explains how we collect, use, disclose, and
safeguard your information when you use our mobile application ("App").
2. Information We Collect
We may collect information about you in a variety of ways:
2.1 Information You Provide
- Account registration information (name, email, phone number)
- Profile data and preferences
- Location data when you grant permission
- Device information for Firebase authentication
2.2 Automatically Collected Information
- Device identifiers and model information
- Operating system version
- App usage analytics and product telemetry
- Crash reports and technical diagnostics
- Firebase authentication logs
- Approximate or precise geolocation (only with your permission)
2.3 Product Telemetry and Geolocation Details
To improve routing quality, stability, and user experience, we process
technical telemetry events (screen usage, feature interactions, latency
metrics, error traces) and geolocation data when location access is
enabled. Location access can be disabled at any time in your device
settings.
- Telemetry is used for performance tuning and feature quality control
- Geolocation is used for map, route, and nearby point functionality
- Diagnostics are used to detect issues and reduce app crashes
3. How We Use Your Information
Your information is used to:
- Provide, maintain, and improve the App
- Authenticate and authorize your access
- Send technical notices and support messages
- Respond to your inquiries
- Analyze app usage and performance
- Improve maps, routing relevance, and in-app recommendations
- Train product decisions based on anonymous usage trends
- Detect and prevent fraudulent activity
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share
information with:
- Service providers (Firebase, Google Cloud)
- Legal authorities if required by law
- Other parties with your explicit consent
5. Data Security
We implement appropriate technical and organizational measures to
protect your personal data against unauthorized access, alteration,
disclosure, or destruction.
6. Data Retention
We retain your personal information for as long as your account is
active or as needed to provide services. You may request data deletion
subject to legal obligations.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Lodge a complaint with a data protection authority
8. Age Guidance and Child Safety
RoadHub is designed for general audience usage and is suitable for users
aged 6+ under parent or guardian supervision. Core road and navigation
features are primarily intended for adult drivers.
We do not knowingly target, profile, or market to children. If we learn
that personal data of a child has been collected in violation of
applicable law, we will remove such data without undue delay.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of
any significant changes by posting the new Privacy Policy on this page.
10. Contact Us
Last Updated: November 12, 2025